Returns & Exchanges
At Beher USA, we strive to ensure the highest quality for our premium Iberian products; however, due to the perishable nature of our food items, returns are handled with specific care to maintain safety standards. If you receive a damaged or incorrect order, please contact us within 48 hours of delivery to initiate a resolution.
Contact Support
Email our customer service team at [email protected] with your order number and clear photos of the product and packaging.
Review Process
Our quality assurance team will review your claim within 24 business hours to determine if a replacement or refund is applicable based on the condition of the goods.
Return Authorization
If a return is required for non-perishable hardware or accessories, we will provide a prepaid shipping label and instructions for secure packaging.
Refund Issuance
Once your claim is approved or the returned item is inspected, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing